Refund Policy

Our Commitment to You

At DoneIPTV, we take great pride in the quality of our IPTV subscription offerings. This policy explains the circumstances under which a refund might be issued, promoting transparency and fairness for every customer.

Refund Eligibility

You could qualify for a complete or partial reimbursement based on these conditions:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, please follow these steps:

Connect with our support team at Contact page.
Utilize the subject line: 'Refund Request'.
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am reaching out to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Provide a short explanation of your issue, such as technical problems or duplicate charges.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Evaluation conducted by support team.
Same day after approval Your refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds appear depending on bank/card issuer

An email notification will be sent for every update. Expect longer response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be provided in these certain cases:

You feel dissatisfied with the list of channels or content.
Your internet speed is inadequate for smooth content streaming experiences.
You have breached our Terms of Service, such as account sharing.
You are dealing with geo-blocking restrictions in your region that we cannot manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Upon approval, refunds are typically processed within three business days; however, it can take between five to ten business days for the funds to appear in your account, depending on your bank or payment processor. For updates, please contact support.

Typically, refunds for change of mind requests are not issued after the first 7 days. We recommend that you examine our features thoroughly and reach out with any inquiries prior to subscribing. For complete information, check our Refund Policy or reach support.

Our subscriptions renew automatically. If cancellation is forgotten before the renewal date, please contact us without delay. Refunds for renewals are determined on a case-by-case basis. Learn more in our Terms.